Privacy Policy

VAISO (“we”, “us”, “our”) is a beauty and lifestyle brand experience based in Kathmandu, Nepal. This website lets you explore curated makeup and skincare collections and submit inquiries or order requests. There is no online payment checkout on this site.

We collect information you choose to share with us, and limited technical data needed to run the site.

• Contact details — name, email, phone number, city, and delivery address when you submit an order request or contact form.
• Order / inquiry details — product interest, quantity, and any notes you provide.
• Account details — if you create a login, we store credentials and profile information needed for your account.
• Technical data — IP address, browser type, device information, and pages visited (via cookies or similar tools where enabled).

We use your information to respond to you and operate VAISO — never to process automatic card payments on this website.

• Confirm product availability, pricing, and delivery details for order requests.
• Reply to questions, feedback, and support messages.
• Improve our website, collections, and customer experience.
• Send updates you opt into (for example, new arrivals), with an easy way to unsubscribe.
• Meet legal or regulatory obligations when required.

We do not sell your personal data. We may share limited information with trusted service providers who help us operate (for example hosting, email delivery, or analytics), only as needed for those services and under appropriate safeguards.

We may disclose information if required by law, or to protect the rights, safety, and property of VAISO, our customers, or the public.

We may use cookies or similar technologies for essential site functions, preferences, and understanding how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect site features.

We keep personal information only as long as needed for the purposes described above — for example, to complete an order request conversation, maintain your account, or meet legal record-keeping requirements — then delete or anonymize it when no longer required.

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure; please use strong passwords for any account and avoid sharing sensitive payment details over unsecured channels.

Depending on applicable law, you may request access to, correction of, or deletion of personal data we hold about you, or ask us to limit certain processing. Contact us using the details below and we will respond within a reasonable time.

This website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided data to us, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after updates means you accept the revised policy.

For privacy questions or requests, email hello@vaiso.com.np or write to us via the Contact page. We are based in Kathmandu, Nepal.